Roles in Ladderocity help define the expectations, competencies, and evaluation workflows associated with specific positions in your fire department. Follow the steps below to create a new role.
Step 1: Navigate to Settings
From the main dashboard, click on Settings in the left-hand menu.
Select Roles under People.
Step 2: Create the Role
Click the ➕ Add Role button (blue).
Enter the Role Name (e.g., Firefighter, Captain, Battalion Chief).
Provide a Description for the role to clarify its purpose or scope.
Assign any Competencies you’d like members in this role to be evaluated on.
🔘 Optional: You can assign a user to this role at this step, or leave it blank for now.
Step 3: Evaluation Settings
If this role should not be evaluated, select the No Evaluation Needed option.
Click Next to proceed.
Step 4: Define the Evaluation Timeline
Choose whether the evaluation cycle should begin from the hire date or the start of the calendar year.
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Select the frequency of evaluations:
Monthly
Quarterly
Twice a year
Annually
Click Next to proceed.
Step 5: Set Up the Workflow
By default, evaluations begin with the employee’s direct supervisor and flow to the employee for review and acknowledgment.
🔧 Need a custom workflow? (if not, skip to Step 6)
Click Add Another Step to insert additional approval stages.
Enter a custom status (e.g., “Chief Approval”).
Choose the Role responsible for this step (e.g., Chief).
This enables multi-step sign-offs and added oversight.
For example:
Supervisor ➝ Chief Review ➝ Employee Acknowledgment ➝ Complete
The Chief can approve or reject the evaluation back to the supervisor before it reaches the employee.
Step 6: Save the Role
Once all configurations are complete, click the Save button.
Your new role is now available and will be used in evaluations according to the settings you've applied.