Last updated: May 4, 2025
At Ladderocity, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and our web-based application.
1. Information We Collect
We may collect the following types of information:
From our website (ladderocity.com):
Your name and email address (if you fill out a form or contact us)
Your IP address and browser information (for basic analytics)
From our application (app.ladderocity.com):
Account information (name, email, station assignment, job title, etc.)
Performance and training records added by users in your department
Usage data, such as logins and interactions with features
2. How We Use Your Information
We use the information we collect to:
Provide and support the Ladderocity service
Respond to support requests and inquiries
Improve our product and user experience
Contact you with important updates or service-related messages
We do not sell or share your personal data with third parties for marketing purposes.
3. Data Security
We use industry-standard security measures to protect your information. All data is encrypted during transmission and securely stored.
4. Cookies and Analytics
Our website uses cookies to analyze usage and improve the experience. You can disable cookies in your browser settings.
5. Access and Control
If you use our app through your fire department, they control the data you’ve provided. You can contact your department administrator to request changes or deletions.
6. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by posting a notice on our website or through the app.
7. Contact Us
If you have any questions, please contact us at: [email protected]